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SAAQ and Accessibility


Accessibility enables people with disabilities or special problems to have access to information on the Web.


If you experience difficulties browsing on our Web site or consulting a document, you can get assistance from Monday to Friday, from 8 a.m. to 5 p.m., at one of the following numbers:

  • Québec (city and vicinity): 418 643-7620
  • Montréal area: 514 873-7620
  • Elsewhere: 1 800 361-7620 (Québec, Canada, U.S.A.)

These numbers also give you access to our automated response system, offering various services and allowing you to carry out certain transactions outside of office hours. Access for the hearing impaired is available from Monday to Friday, 8:30 a.m. to 5 p.m., at the following numbers:

  • Montréal area: 514 954-7763
  • Elsewhere in Québec: 1 800 565-7763

Compliance with Québec government accessibility standards

We at the SAAQ are committed to ensuring the accessibility of our Web site. Hence, most of the current site content is or soon will be compliant with Québec government accessibility standards.

To improve accessibility, the SAAQ has implemented some widely accepted accessibility standards:

  • Browsing
    • All the pages have direct access to the search engine, site map and accessibility page.
    • It is possible to browse the pages using the keyboard by respecting the sequential order of content.
    • Users can change the font size.
    • Warnings indicate that a new window will open.
    • Content is organized according to a hierarchy of titles and subtitles and style sheets are used for all site pages.

  • Tables
    Tables are accessible and summaries are available.

  • Images
    • A text equivalent is provided for all important images.
    • A long description is available for diagrams, graphics and organizational charts.

  • Colours
    Colour contrast levels comply with standards.

  • Languages
    • Language changes in a text are indicated using tags.
    • The main language of each page is specified.
    • An extension gives the meaning of acronyms.

Keyboard shortcuts

The following keyboard shortcuts can be used to navigate on the site:

  1. Go to contents
  2. Got to menu
  3. Accessibility

Validation of site compliance

  • Browsers: Internet Explorer 6 and 8, Firefox 11
  • Plug-ins: Fangs 1.0.8, Firefox Accessibility Evaluator, HTML Validator, Juicy Studio Accessibility Toolbar 1.7
  • Screen readers: Jaws 11, Non Visual Desktop Access (NVDA)

Icon description

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Icon Large character size Large character size

Icon TDD/TTY for the hearing impaired TDD/TTY for the hearing impaired

Icon RSS feeds RSS feeds

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Icon Accessibility barriers Accessibility barriers

Icon function

The following icon The content of the following could decrease accessibility. means that the content is not accessible. The content of the following could decrease accessibility:

  • Flash animations
  • Video and audio files
  • PDF documents and forms
  • Quizzes and games
  • Dynamic Web maps

Accessibility of SAAQclic online services

Better accessibility is being gradually integrated to our online services, but certain functions are different.

Last Modification: 2012-12-20