About Us

General Commitments

The SAAQ gives priority to the public's access to its services and the quality of its products. We are committed to:

• giving you our full attention and treating you with respect and courtesy;
• facilitating your access to services to which you are entitled;
• processing your claims fairly and confidentially;
• using clear and easily understandable language in our communications with you;
• giving you reliable information;
• informing you of how much time processing your requests will take, where possible.

We will monitor the objectives of the Statement closely.