About Us

Service Objectives

You contact us by telephone?

• You wait no more than three minutes from the moment you ask to speak with someone.
• If you are promised a return call, it will be made within two workdays.

You contact us by mail?

• We answer your correspondence within ten workdays.
• We answer your e-mail queries within two workdays.

You go to a service centre?

• You will not have to wait more than 30 minutes.

For driving skills assessment

• Your appointment for a knowledge or road test will be scheduled:
  • within 20 workdays for a passenger vehicle or motorcycle;
  • within 10 workdays for a heavy vehicle.

For licence issue or renewal

• We will send you your licence within 10 workdays of having your photograph taken in a service outlet.

Heavy vehicle owner/operator

• We will send you a copy of your heavy vehicle owner/operator record within 5 workdays of your request.
• We will follow up on changes to your heavy vehicle owner/operator record within 10 workdays of your request.

Should you be injured in a road accident

• We will telephone you within 10 workdays of receipt of a claim for compensation:
  • to advise you of the steps and time required for claim processing;
  • to inform you when you can expect your first income replacement indemnity cheque, if you qualify.
• We will contact you within 10 workdays of a decision to make a rehabilitation program available to you.
• We will inform you in writing of your rights and work to find a solution with you, if you have asked for the review of a decision on your claim.

Should you be intercepted by a carrier enforcement officer

• We will keep inspection time to a minimum when no defect or offence is found.

We will monitor the objectives of the Statement closely.

.

Top of SectionTop of Page