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Note

You can access our automated response system to carry out various transactions outside our office hours.

Select the Desired Service to Obtain the Telephone Number to Call

General Information: Driver's Licence, Vehicle Registration, etc.

registrationMonday to Friday, from 8:00 a.m. to 5:00 p.m.

  • In Québec (city and vicinity): 418 643-7620
  • In Montréal: 514 873-7620
  • From elsewhere: 1 800 361-7620 (Québec, Canada, USA)

These numbers can also be used to access our automated response system, which offers various services and allows you to conduct certain operations outside our office hours.

Alcofrein Program

alcofreinMonday to Friday, from 8:00 a.m. to 5:00 p.m.

  • In Québec (city and vicinity): 418 643-5506
  • From elsewhere in Québec: 1 800 561-2858.

Change of Address

movingMonday to Friday, from 8:00 a.m. to 5:00 p.m.

  • In Québec (city and vicinity): 418 643-7620
  • In Montréal: 514 873-7620
  • From elsewhere: 1 800 361-7620 (Québec, Canada, USA)

These numbers can also be used to access our automated response system, which offers various services and allows you to conduct certain operations outside our office hours.

Claim for Compensation Following an Automobile Accident

injuredIn Québec
If you have been injured in an automobile accident in Québec, any claim for compensation must be filed with the SAAQ:

  • Monday to Friday, from 8:30 a.m. to 4:30 p.m., by calling 1 888 810-2525.

Outside of Québec
If you have been injured in an automobile accident outside of Québec, any claim for compensation must be filed with the SAAQ:

  • Monday to Friday, from 8:30 a.m. to 4:30 p.m., by calling 1 800 463-6898 (toll free in Canada and USA).

Driver's Licence Exchange

driver's licenceLicence issued outside of Québec
Monday to Friday, 8:00 a.m. to 5:00 p.m.

If you are a Canadian citizen who wants to exchange a driver's licence issued by another province or a territory:

  • In Montréal: 514 873-7620
  • From elsewhere: 1 800 361-7620 (Québec, Canada, USA)

For all other exchanges of a driver's licence
Monday to Friday, 8:00 a.m. to 5:00 p.m.

  • In Montréal: 514 954-7771
  • From elsewhere: 1 888 356-6616 (Québec, Canada, USA)

Information for Accident Victims Who Already Have a Claim File Open at the SAAQ

fileMonday to Friday, from 8:30 a.m. to 4:30 p.m.

  • In Québec (city and vicinity): 418 646-9877
  • From elsewhere in Québec: 1 800 463-6890
  • From elsewhere: 1 800 463-6898 (Canada, USA)

These numbers can be used outside our office hours to access our automated response system to find out about payments entered in your file and documents we have received.

  • Monday to Friday, from 8:00 a.m. to 6:00 p.m.
  • Saturday, from 8:00 a.m. to 3:00 p.m.

TDD/TTY for Hearing-Impaired

hearing-impairedMonday to Friday, from 8:30 a.m. to 5:00 p.m.

  • In Montréal: 514 954-7763
  • From elsewhere in Québec: 1 800 565-7763.
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Last Modification: 2014-10-30